Customer service

Contact
Do you have a question or are you looking for additional information? We are pleased to help you! Please contact our customer service on business days between 10:00 and 17:00. This can be done by phone or e-mail.

E-mail
service@neptunestore.eu
We will do our best to answer your e-mail the same day.

Phone
+31 (0) 102661058
We can be reached from Monday to Friday, from 10:00 to 17:00

Remarks, questions, or suggestions?
Are you looking for a specific product, is there something you do not understand, or is there something you want us to improve on? Please contact us!

Complaint
We find it important that you are satisfied. Easy as that. Are you dissatisfied? Please let us know. Send us an e-mail or call us, and we will find a solution for your complaint.

Shipping and returns, delivery times and pick-up
We have a separate page with all information regarding shipping and returns, delivery times, and pick-ups.

Payment
We work with payment provider Mollie. Please check out our separate page for Payment methods for all the information you need.

Contact us

Contact information

Neptune Store
Address Huygensstraat 35
Zipcode 2652 XK
City Berkel en Rodenrijs
Country The Netherlands
Telephone +31-10-2661058
E-mail sales@neptunestore.eu
COC number 24360558
TAX/VAT Number NL813115656B01
Bank NL10RABO0151858128